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E-commerce sites have taken retail online and with such its audience. Once representatives used to be…

Any enterprise that wants to increase its customer base by sending mobile messages should keep certain…

IT security has a big job: keep corporate data safe in the face of motivated hackers…

The evolving demands of digital-savvy customers have a deep impact on the contact center. In today’s…

For enterprise organizations around the world, Software Defined Networking (SDN) is transforming the way we build…